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When and how will my order ship?
While handmade products are wonderfully unique, please understand that each item has to be made from scratch. This means that processing times might be a bit longer than what you’re accustomed to. Most orders ship in two weeks or less. However, if you need your items by a specific date, please contact us prior to ordering to ensure we can accommodate the deadline. Please add an additional five days for shipping (USA) and up to a month for international orders. All items ship via USPS first class or priority mail.
What is your return policy?
Please contact us wishing 5 days of order delivery. All items must in unused and in original condition. Unfortunately we do not offer returns on custom items at this time. Buyer will be responsible for return shipping charges unless we made a mistake with your order. In the event of an error on our part, we will cover return shipping costs. Please contact us with your order number to request a return. (The easiest way is to reply to the order confirmation email you received). Returns will be processed within 10 days of receipt.
How do I care for my items?
Leashes should be hand washed in luke warm water to maintain color. Use mild soap and lightly run rope through your fingers. Hang to dry. All other items (crate covers, beds, bowl mats, and home/living products) are machine washable on gentle/cold with no bleach. Lay flat to dry or tumble dry, low. (Lay flat is recommended for crate covers). Cat toys are washable but please note this will greatly reduce the potency of the catnip so we recommend spot cleaning only.
Do you offer wholesale?
Yes, we do! Send us a message (see the contact us link at the bottom left of this page) with your business name, location, federal tax ID, and what products you might be interested in carrying and we’ll get back to you as soon as we can.
Do you have brand ambassadors or models?
Sorry, we are not currently accepting new models at this time. Please check back here and sign up for our newsletter! We generally look for models that present the same style/aesthetic in their photos as we do.
I have another question. How do I contact you?
Send use the contact us form. See link at bottom left of the page.